Bama Chips
3rd Gear Member
Joined: Jul 2009
Posts: 533
From: Utah
This is nothing against Bama Chips but I don't buy the whole "They are busy" argument. Many vendors will respond quickly to pre-sales questions but as soon as they get your money it is nearly impossible to get in touch with them. If they are that busy then they need to either hire someone to assist or STOP taking new orders until the customers that have already paid are taken care of. These situations don't typically get better they get worse until the vendor just gives up and then many people can be left out in the cold. If a vendor has time to answer pre-sales questions quickly they should be able to provide current customers with timely responses. That is just basic customer service. This sort of thing typically happens from vendors who are a one-man-show and only sell via a forum or multiple forums.
That is just my opinion.
That is just my opinion.
2nd Gear Member
Joined: Dec 2007
Posts: 164
From: CA
Again, internet "he said, I read, I heard"...... Seriously though, those that are in the market for a tune, did you call? Or aren't calling because, "oh I heard he isn't answering his phone" When I placed my order it was over the internet, then the next day I followed up with a call. Got it that same night.... All of us as consumers should take the necesary responsible steps to make sure we aquire what we are paying for....
3rd Gear Member
Joined: Nov 2007
Posts: 576
From: san antonio
Doug seems to do this from time to time, he gets over busy, over booked and overwhelmed in the snap of a finger. I have had great service dealing with him. Like cutter said he is busy, its a small operation and being his size he is also at the mercy of his vendors. If they are out of the CAI he has no way to speed that up.
Sure he should get someone to answer his phones or email but would that really help? He is the one who sends the emails, writed the codes and places the vendor orders so in essence you would be getting a minimum wage lacky telling you, I'll let my over busy boss know that you called.
I agree he needs to fix his operation but he didn't get so popular or have the rep he does being bad at what he does.
Sure he should get someone to answer his phones or email but would that really help? He is the one who sends the emails, writed the codes and places the vendor orders so in essence you would be getting a minimum wage lacky telling you, I'll let my over busy boss know that you called.
I agree he needs to fix his operation but he didn't get so popular or have the rep he does being bad at what he does.
2nd Gear Member
Joined: Jul 2009
Posts: 200
From: Florida
I have no complaints at all about Bama. Fast service, and got my tunes 2 days after ordering. Compared to all the horror stories I have heard about them. But All i ordered was the 3 tunes through email so that might make a difference aswell. Just my experience with them.
4th Gear Member
Joined: Aug 2008
Posts: 1,679
From: Mississippi
I hate bashing a guy. So I'll refrain from giving opinions and state some facts pertaining to my experience.
My 1st tune from Bama for a simple CAI mod = 50% mpg reduction and V-6 like performance. Awful.
My 2nd tune from Bama to fix the 1st tune = like-stock performance. Disappointed. I didn't pay for a CAI, tuner & tune to feel like stock
My 3rd tune from Bama for LT header mode = HUGE power improvement and I suspect it was more about finally having the tune right and less about having LT headers
BUT...this 3rd tune did not correctly tune for O2 issues present with LT headers and I was getting a CEL for delayed O2 response.
My 4th tune - did not fix CEL
Bought TWO sets of rear O2 senors...still have CEL
My 5th & 6th tunes from Bama - still have CEL
Gave up on Bama and went with VMP Tuning. First VMP tune did not fix CEL. Second VMP tune fixed the CEL and I've been good ever since.
My 1st tune from Bama for a simple CAI mod = 50% mpg reduction and V-6 like performance. Awful.
My 2nd tune from Bama to fix the 1st tune = like-stock performance. Disappointed. I didn't pay for a CAI, tuner & tune to feel like stock
My 3rd tune from Bama for LT header mode = HUGE power improvement and I suspect it was more about finally having the tune right and less about having LT headers
BUT...this 3rd tune did not correctly tune for O2 issues present with LT headers and I was getting a CEL for delayed O2 response.
My 4th tune - did not fix CEL
Bought TWO sets of rear O2 senors...still have CEL
My 5th & 6th tunes from Bama - still have CEL
Gave up on Bama and went with VMP Tuning. First VMP tune did not fix CEL. Second VMP tune fixed the CEL and I've been good ever since.
1st Gear Member
Joined: Sep 2008
Posts: 62
From: PA
I hate bashing a guy. So I'll refrain from giving opinions and state some facts pertaining to my experience.
My 1st tune from Bama for a simple CAI mod = 50% mpg reduction and V-6 like performance. Awful.
My 2nd tune from Bama to fix the 1st tune = like-stock performance. Disappointed. I didn't pay for a CAI, tuner & tune to feel like stock
My 3rd tune from Bama for LT header mode = HUGE power improvement and I suspect it was more about finally having the tune right and less about having LT headers
BUT...this 3rd tune did not correctly tune for O2 issues present with LT headers and I was getting a CEL for delayed O2 response.
My 4th tune - did not fix CEL
Bought TWO sets of rear O2 senors...still have CEL
My 5th & 6th tunes from Bama - still have CEL
Gave up on Bama and went with VMP Tuning. First VMP tune did not fix CEL. Second VMP tune fixed the CEL and I've been good ever since.
My 1st tune from Bama for a simple CAI mod = 50% mpg reduction and V-6 like performance. Awful.
My 2nd tune from Bama to fix the 1st tune = like-stock performance. Disappointed. I didn't pay for a CAI, tuner & tune to feel like stock
My 3rd tune from Bama for LT header mode = HUGE power improvement and I suspect it was more about finally having the tune right and less about having LT headers
BUT...this 3rd tune did not correctly tune for O2 issues present with LT headers and I was getting a CEL for delayed O2 response.
My 4th tune - did not fix CEL
Bought TWO sets of rear O2 senors...still have CEL
My 5th & 6th tunes from Bama - still have CEL
Gave up on Bama and went with VMP Tuning. First VMP tune did not fix CEL. Second VMP tune fixed the CEL and I've been good ever since.
3rd Gear Member
Joined: Jul 2009
Posts: 533
From: Utah
Again, internet "he said, I read, I heard"...... Seriously though, those that are in the market for a tune, did you call? Or aren't calling because, "oh I heard he isn't answering his phone" When I placed my order it was over the internet, then the next day I followed up with a call. Got it that same night.... All of us as consumers should take the necesary responsible steps to make sure we aquire what we are paying for....
2nd Gear Member
Joined: Dec 2007
Posts: 164
From: CA
basically it boils down to basic business, regardless of size of the business. If you heard a place had issues with customer service, i doubt you would say to yourself, ill give them the benefit of the doubt with my money. No, most people would say I am not taking a chance on the service im going to receive. There are always people who have good and bad experiences with a company, but if you see the majority are negative...