My 2011 5.0 Caught Fire while I was driving it
05-19-2011, 03:47 PM
#161
I would agree that Ford at least needs to be extending a loaner....It's great that Ford wants to analyze the problem, but after potentially setting the customer on fire, Ford should suck it up and replace the car. Honestly if I were in Dstowe's shoes I would never buy a Ford again, and my story would be heard far and wide and potentially persuade others not to buy Fords.
05-19-2011, 03:53 PM
#162
Hey all,
How ya doin?! Quick update, I emailed pictures and my story to CBS, NBC, ABC, FOX, and also to my congress woman Allyson Swartz. Hopefully one of these news stations will give me a call and help this process.
Still nothing from Ford, called again today and it just frustrates me to hear them say "We apologize for any inconvenience this may have caused you, but it is in the hands of the Ford's General Counsel." Okay, yea yea yea. So this is how they run people into the ground, so tired of this. ugh!
No luck with lawyers either, everyone tells me that Geico should be paying off the car and that my car can't be considered a lemon because it hasn't been in the shop 3 or more times. I know, it's been in once for the smokey smell and now it is permanently sitting in the shop. I think that 3 months of a car sitting in a shop with everyone scratching theirs heads should account for over 3 visits to the service department. Am I on planet Earth here? What did I miss, this should be simple.
How ya doin?! Quick update, I emailed pictures and my story to CBS, NBC, ABC, FOX, and also to my congress woman Allyson Swartz. Hopefully one of these news stations will give me a call and help this process.
Still nothing from Ford, called again today and it just frustrates me to hear them say "We apologize for any inconvenience this may have caused you, but it is in the hands of the Ford's General Counsel." Okay, yea yea yea. So this is how they run people into the ground, so tired of this. ugh!
No luck with lawyers either, everyone tells me that Geico should be paying off the car and that my car can't be considered a lemon because it hasn't been in the shop 3 or more times. I know, it's been in once for the smokey smell and now it is permanently sitting in the shop. I think that 3 months of a car sitting in a shop with everyone scratching theirs heads should account for over 3 visits to the service department. Am I on planet Earth here? What did I miss, this should be simple.
05-19-2011, 03:56 PM
#163
2nd Gear Member
Join Date: Dec 2006
Location:
Posts: 310
Dude, don't be a d**k to the Ford rep! She's trying to help as best she can. If you can't be constructive or positive GTFO!
I don't know of ANY other automotive forum that is not OEM sanctioned that has what I consider a dedicated OEM rep keeping an eye on the threads to address issues like these. She didn't have to get involved! I'd hate to lose that because of people like you.
Does it suck the car has been down for that long, absolutely! I'm sure Ford is trying to make sure they don't have a Prius situation on their hands so until they figure things out they're going to keep quiet. Nothing is worse than having to back pedal after you think you resolve something.
dstowe2003: I can't imagine the frustration and the amount of patcience you must have to deal with this. I'm sure this will get taken care of appropriately. Ford didnt' get to where they are today without taking care of their customers.
I don't know of ANY other automotive forum that is not OEM sanctioned that has what I consider a dedicated OEM rep keeping an eye on the threads to address issues like these. She didn't have to get involved! I'd hate to lose that because of people like you.
Does it suck the car has been down for that long, absolutely! I'm sure Ford is trying to make sure they don't have a Prius situation on their hands so until they figure things out they're going to keep quiet. Nothing is worse than having to back pedal after you think you resolve something.
dstowe2003: I can't imagine the frustration and the amount of patcience you must have to deal with this. I'm sure this will get taken care of appropriately. Ford didnt' get to where they are today without taking care of their customers.
If ford Even remotely thought it had Pirus situation on its hands the car would have been bought back a new car put in it's place at no cost to dstowe2003 and that one taken to Dearborn and the engineers would be all over it! That’s not what’s happening.
What’s happening is the dealer doesn’t want to replace the Wiring Harness for what Ford wants to pay. The dealership has most likely has no techs that has ever done it. Replacing a Wiring Harness is not easy and it’s not done very often. I suspect there might be some paint issue also!
If you don't like that put me on your Ignore list and STFU!
05-19-2011, 04:01 PM
#164
5th Gear Member
Join Date: Apr 2008
Location: Acworth, GA
Posts: 3,666
This is rediculous and I feel your pain..........hoping for a speedy resolution! You are taking the right actions. Maybe "Dateline NBC" could help out????!!!!!
Continue to keep us posted.
Continue to keep us posted.
05-19-2011, 04:04 PM
#165
2nd Gear Member
Join Date: Dec 2006
Location:
Posts: 310
Hey all,
How ya doin?! Quick update, I emailed pictures and my story to CBS, NBC, ABC, FOX, and also to my congress woman Allyson Swartz. Hopefully one of these news stations will give me a call and help this process.
Still nothing from Ford, called again today and it just frustrates me to hear them say "We apologize for any inconvenience this may have caused you, but it is in the hands of the Ford's General Counsel." Okay, yea yea yea. So this is how they run people into the ground, so tired of this. ugh!
No luck with lawyers either, everyone tells me that Geico should be paying off the car and that my car can't be considered a lemon because it hasn't been in the shop 3 or more times. I know, it's been in once for the smokey smell and now it is permanently sitting in the shop. I think that 3 months of a car sitting in a shop with everyone scratching theirs heads should account for over 3 visits to the service department. Am I on planet Earth here? What did I miss, this should be simple.
How ya doin?! Quick update, I emailed pictures and my story to CBS, NBC, ABC, FOX, and also to my congress woman Allyson Swartz. Hopefully one of these news stations will give me a call and help this process.
Still nothing from Ford, called again today and it just frustrates me to hear them say "We apologize for any inconvenience this may have caused you, but it is in the hands of the Ford's General Counsel." Okay, yea yea yea. So this is how they run people into the ground, so tired of this. ugh!
No luck with lawyers either, everyone tells me that Geico should be paying off the car and that my car can't be considered a lemon because it hasn't been in the shop 3 or more times. I know, it's been in once for the smokey smell and now it is permanently sitting in the shop. I think that 3 months of a car sitting in a shop with everyone scratching theirs heads should account for over 3 visits to the service department. Am I on planet Earth here? What did I miss, this should be simple.
I'm all about Fords
Go to this website and Register and tell the story www.Yellowbullet.com. Post it in Trash or Be Trashed. Ask for the bullets help. This is a wild wild west type of site. Thousands (1,330 online right now) of people will see the post and the dealership will most likely be inundated with calls if you are telling the truth!
I'm going to give you a little warning though if you are lying they will find out and you will be the one taking the ****ts.
Last edited by mobydick; 05-19-2011 at 04:17 PM.
05-19-2011, 04:59 PM
#166
S197 Section Modder-ator
Join Date: Sep 2007
Location: Orlando FL
Posts: 13,373
Errrrrrrrr, I suggest you do the same Sir.
Derf00 should have said "don't be a mobydick" instead but I guess he got lazy with his typing...
You're the one with the stupid bovine excrement comment remember?
The Ford rep isn't saying she's got any kind of pull on this matter, so she cannot put herself as a decision maker for Ford.
She's an enthusiast like the rest of us and this Forum isn't set up for resolving legal matters.
destowe2003: Go to the clerk of your local court and ask them you want to file a small claim against Geico... I don't know about your State but in FL it's a $75 fee last time I checked. This will get the ball rolling.
Derf00 should have said "don't be a mobydick" instead but I guess he got lazy with his typing...
You're the one with the stupid bovine excrement comment remember?
The Ford rep isn't saying she's got any kind of pull on this matter, so she cannot put herself as a decision maker for Ford.
She's an enthusiast like the rest of us and this Forum isn't set up for resolving legal matters.
destowe2003: Go to the clerk of your local court and ask them you want to file a small claim against Geico... I don't know about your State but in FL it's a $75 fee last time I checked. This will get the ball rolling.
05-19-2011, 05:12 PM
#167
2nd Gear Member
Join Date: Dec 2006
Location:
Posts: 310
Errrrrrrrr, I suggest you do the same Sir.
Derf00 should have said "don't be a mobydick" instead but I guess he got lazy with his typing...
You're the one with the stupid bovine excrement comment remember?
The Ford rep isn't saying she's got any kind of pull on this matter, so she cannot put herself as a decision maker for Ford.
She's an enthusiast like the rest of us and this Forum isn't set up for resolving legal matters.
destowe2003: Go to the clerk of your local court and ask them you want to file a small claim against Geico... I don't know about your State but in FL it's a $75 fee last time I checked. This will get the ball rolling.
Derf00 should have said "don't be a mobydick" instead but I guess he got lazy with his typing...
You're the one with the stupid bovine excrement comment remember?
The Ford rep isn't saying she's got any kind of pull on this matter, so she cannot put herself as a decision maker for Ford.
She's an enthusiast like the rest of us and this Forum isn't set up for resolving legal matters.
destowe2003: Go to the clerk of your local court and ask them you want to file a small claim against Geico... I don't know about your State but in FL it's a $75 fee last time I checked. This will get the ball rolling.
That's because that's exactly what it is, Bovine Excrement!
That’s right she is a Customer Service Rep, her job is to pacify disgruntled customers. She has no authority to do anything. Like I posted they are useless.
05-20-2011, 12:36 AM
#168
4th Gear Member
Join Date: Nov 2008
Location: California
Posts: 1,495
1. The amount sought might exceed the jurisdiction of small claims court.
2. You can't be represented by an attorney at the initial hearing.
3. If the plaintiff loses, that's it--no appeal. You can bet that the insurance company representative will be well-prepared by the company's legal staff. If the defendant loses, the defendant can appeal, and attorneys may represent each side.
I still haven't figured out on what basis GEICO denied the claim.
05-20-2011, 01:31 AM
#169
5th Gear Member
Join Date: May 2005
Location: S.burbs Chicago
Posts: 4,793
fixt.
This is just ridiculous.
If we had a problem like this this with one of our fleet cars, one call to our Ford rep and it would be corrected in a day or 2, and our customer in a rental until it was resolved. End of story.
I guess thats what happens when you buy 1000's of Fords a year, but still, it's the little man (or girl) in this case that really counts in my opinion.
Reminds me of the 2010 Ford Ranger 2.3L recall, fuel line's rubbing on plastic engine cover, rubbing through and causing engine fires. Just saying.................
CYA Ford, because if a few more of these cases of the Mustang surface, it's bad news for you!
This is just ridiculous.
If we had a problem like this this with one of our fleet cars, one call to our Ford rep and it would be corrected in a day or 2, and our customer in a rental until it was resolved. End of story.
I guess thats what happens when you buy 1000's of Fords a year, but still, it's the little man (or girl) in this case that really counts in my opinion.
Reminds me of the 2010 Ford Ranger 2.3L recall, fuel line's rubbing on plastic engine cover, rubbing through and causing engine fires. Just saying.................
CYA Ford, because if a few more of these cases of the Mustang surface, it's bad news for you!
05-20-2011, 06:56 AM
#170
S197 Section Modder-ator
Join Date: Sep 2007
Location: Orlando FL
Posts: 13,373
Pascal, I disagree with you, at least based on how it is in California.
1. The amount sought might exceed the jurisdiction of small claims court.
2. You can't be represented by an attorney at the initial hearing.
3. If the plaintiff loses, that's it--no appeal. You can bet that the insurance company representative will be well-prepared by the company's legal staff. If the defendant loses, the defendant can appeal, and attorneys may represent each side.
I still haven't figured out on what basis GEICO denied the claim.
1. The amount sought might exceed the jurisdiction of small claims court.
2. You can't be represented by an attorney at the initial hearing.
3. If the plaintiff loses, that's it--no appeal. You can bet that the insurance company representative will be well-prepared by the company's legal staff. If the defendant loses, the defendant can appeal, and attorneys may represent each side.
I still haven't figured out on what basis GEICO denied the claim.
In my experience, I had customers do this more than once here in FL and it worked really well.
The OP will never know if she don't ask...
A case where a customer took her car to me for re-doing the work after the "preferred" dealer recommended by the Insurance (Geico again , lol), totally butchered the job on her car...
It was replacing a quarter panel and tail light section and the damage amount was around $3000 if I recall.
They re-issued a check for that amount to my shop (I couldn't believe it) and I started from scratch.
The door was hitting the quarter panel, no gap. LOL.
Geico did sent their supervisor to check up on the car to make sure we indeed replaced the butchered new sheet metal and welded it properly this time.
What a Circus drama that ordeal was...
The OP has to check all her avenues on her case because it will drag even more and I'm afraid that the dealer might charge her storage on top of things.
