I want to share my experience with CJ Pony Parts so other buyers make an informed decision.

After placing an order, my payment was voided, and I was instructed to resend payment via PayPal. I did exactly that, paying the full amount shown at checkout, which also matched the order confirmation email they sent me.

Less than one hour after sending payment, I emailed them clearly requesting to cancel a specific item from the order (not the entire order). Despite this, they:

• Continued sending emails as if nothing was requested
• Claimed later that they had “no record” of my cancellation request
• Then said the order was already processed and could not be changed

This makes no sense given the extremely short timeframe between payment and my cancellation request, and the fact that they were still actively emailing me during that same period.

To make matters worse, after all this, they suddenly claimed there was an additional balance due, even though:

• The cart total at checkout
• The order confirmation email
• And the amount I PayPaled

all matched exactly.

When I questioned the discrepancy, I received generic responses, policy copy-pastes, and deflection instead of a clear explanation. I was effectively forced into a situation where:

• My cancellation requests were ignored
• The order was pushed through anyway
• I was asked to pay more money after the fact

Overall, this was a frustrating, exhausting, and poorly handled experience. The lack of accountability, contradictory responses, and sudden extra charges make it very hard to trust this company. I strongly advise thinking twice before ordering

 

Thanks for giving us a "heads-up."

Let us know the final outcome, please.

Does PayPal protect you?

 

Ill update you on what happens, still waiting on a reply of the 4th time informing them to cancel an item
Yes I used a credit card to pay with PayPal

 

If you used a CC, then you may have to dispute the charge, unless they ship everything, including the portion you don't want.

 

Thanks for letting me know about this, Ill probably do that on Monday before close of business if I dont get a reply from CJ Pony Parts

 

That sucks, I've had no iessues with these folks in the past....but customer service across the board seems to be lacking nowadays.

 

Have you tried calling them? I've ordered from them in the past and had no issues as well, but I didn't need to change anything