My 3.7 problem, chapter 2
5th Gear Member
Joined: Apr 2007
Posts: 2,612
From: CT
wow. hope it works out for you. I know lemon laws are different per state, but if yours falls into the same bucket where amount of time the car is at the dealership, I would not pick the car up until the resolution is in place, whatever that may be.
Them asking for you to take it back while broken and wait for a fix is essentially asking you to waive your rights on a lemon claim, and giving them as much time as they want to sit on there hands. The closer it gets to whatever the magic number is in your state, the faster they will start trying to fix it.
I would not call and be angry with them, I would just state the facts and let them know the clock is ticking.
Them asking for you to take it back while broken and wait for a fix is essentially asking you to waive your rights on a lemon claim, and giving them as much time as they want to sit on there hands. The closer it gets to whatever the magic number is in your state, the faster they will start trying to fix it.
I would not call and be angry with them, I would just state the facts and let them know the clock is ticking.
s197 Junkie
Joined: Sep 2006
Posts: 16,088
From: IN
I don't know anything about the industry? hahahahaha!
I am not a proffesional mechanic but I do and my family does have deep seeded roots in the industry
on the management and PR of the industry. I know PLENTY about how they work.
That is exactly why I said I hate to say it on the facts that I was presenting.
It is flat out wrong what they do, but it happens in the industry sometimes.
Your jibber jabber about being mad does nothing and this and that is just null.
Being mad can light a fire under your butt to make sure things get done and being mad can also
light a fire under their butts. Sorry but no matter what you say that is FACT.
Again...Its not that his car is not fixed yet that he should be demanding a new car or refund.
It's the fact that they SENT HIM HOME WITH THE CAR AND ARE NOT WORKING ON IT UNTILL IT GETS FIXED PERIOD. THEY ARE NOT WORKING ON FIXING HIS CAR. They are working on fixing an engine problem that they DON'T EVEN KNOW IS THE SPECIFIC ISSUE WITH HIS CAR.
THEIR FIX COULD BE A HOLE DIFFERENT FIX FOR A WHOLE DIFFERENT PROBLEM.
I guess you can't get that simple fact through your head.
They are working on fixing his car? Why because some person is reading something from a script on the other side of the phone? Because that is exactly what they are doing.
They should be working on fixing HIS car and not sending him home while saying we are trying to find the problem with an occurance on some other cars.
You should come back when you have some sort of common sense about these things and can offer at least a tad bit of useful information.
As far as getting mad... it applies to here just as with a seat problem.
Those that play the nice guy that let people stomp on them are those who get screwed. But keep on thinking you are correct and keep dreaming you know jack crap about any of this.
I am not a proffesional mechanic but I do and my family does have deep seeded roots in the industry
on the management and PR of the industry. I know PLENTY about how they work.
That is exactly why I said I hate to say it on the facts that I was presenting.
It is flat out wrong what they do, but it happens in the industry sometimes.
Your jibber jabber about being mad does nothing and this and that is just null.
Being mad can light a fire under your butt to make sure things get done and being mad can also
light a fire under their butts. Sorry but no matter what you say that is FACT.
Again...Its not that his car is not fixed yet that he should be demanding a new car or refund.
It's the fact that they SENT HIM HOME WITH THE CAR AND ARE NOT WORKING ON IT UNTILL IT GETS FIXED PERIOD. THEY ARE NOT WORKING ON FIXING HIS CAR. They are working on fixing an engine problem that they DON'T EVEN KNOW IS THE SPECIFIC ISSUE WITH HIS CAR.
THEIR FIX COULD BE A HOLE DIFFERENT FIX FOR A WHOLE DIFFERENT PROBLEM.
I guess you can't get that simple fact through your head.
They are working on fixing his car? Why because some person is reading something from a script on the other side of the phone? Because that is exactly what they are doing.
They should be working on fixing HIS car and not sending him home while saying we are trying to find the problem with an occurance on some other cars.
You should come back when you have some sort of common sense about these things and can offer at least a tad bit of useful information.
As far as getting mad... it applies to here just as with a seat problem.
Those that play the nice guy that let people stomp on them are those who get screwed. But keep on thinking you are correct and keep dreaming you know jack crap about any of this.
5th Gear Member
Joined: Oct 2009
Posts: 3,115
From: Pineapple under the Sea
Jumping around like an angry monkey doesn't solve any problems... PERIOD. The key is to take the initiative and get to the correct personnel. Having your head on straight doesn't mean to play the nice guy. It allows you to see the picture clearly and focus on the objective.
The Paranoid One
Joined: Apr 2006
Posts: 5,320
From: Texas
tr6nut: Just got off the phone with the zone rep. She was no help. She says Ford wants us to take the broken car home and they'll get back to us when they have a fix. We asked for the contact info for her superior and she refused to give it to us.
It is my understanding that they sent him back home with the car and they would get back to him later.
My bet is that this happened.
As far as JUMPING around like an angry monkey that is NOT what I am saying.
I am saying let them know you are upset and angry and don't let yourself get stomped on.
You need to think clearly, but you don't need to act like you are not angry at the issue or how
they are dealing with it, especially if they are sending you home with a broke car.
There is a big difference between these two things.
Last edited by Blacksmoke; Oct 19, 2010 at 08:25 PM.
4th Gear Member
Joined: Apr 2010
Posts: 1,292
From: MI
A dealer isn't going to replace the engine unless they know they are going to get reimbursed. As far as ford the company is concerned, maybe they would like to see the issue on the vehicle and not after the engine has been pulled. You don't know all the facts and again in the timeframe so far there is no reason to get angry. It takes awhile for things to get up the chain and in the hands of an engineer that can approve vehicle buy-back and give the dealership the go ahead to either replace or fix the vehicle.
A dealership will not fix anything that they don't know how to fix short of replacing the engine. Sorry if you don't agree with me, but thats is how things work.
A dealership will not fix anything that they don't know how to fix short of replacing the engine. Sorry if you don't agree with me, but thats is how things work.
S197 Section Modder-ator
Joined: Sep 2007
Posts: 13,373
From: Orlando FL
These cars are too new yet, so we need to learn about them.
I'd really feel bad if the OP's thread get locked again because of bickering and so on.
After all, he came here to ask for help...
OP, you still have that TR6?
The Paranoid One
Joined: Apr 2006
Posts: 5,320
From: Texas
Yeah let's not shut down the thread.
My point was for the OP not to let himself get shoved aside and make
sure SOMETHING is being done to solve the problemon HIS CAR, not just the company saying they are looking for an engine problem on these cars and sending him home S.O.L.
My point was for the OP not to let himself get shoved aside and make
sure SOMETHING is being done to solve the problemon HIS CAR, not just the company saying they are looking for an engine problem on these cars and sending him home S.O.L.
4th Gear Member
Joined: Jul 2007
Posts: 1,454
From: Northern VA
To be fair to the OP Wilki, let's just edit the member's posts that are not related to the topic this time, so we can keep the thread alive because we need to know how Ford is gonna handle this (from the dealer or FOMOCO) and if the followers on the 3.7 are prone to this.
These cars are too new yet, so we need to learn about them.
I'd really feel bad if the OP's thread get locked again because of bickering and so on.
After all, he came here to ask for help...
OP, you still have that TR6?
These cars are too new yet, so we need to learn about them.
I'd really feel bad if the OP's thread get locked again because of bickering and so on.
After all, he came here to ask for help...
OP, you still have that TR6?
