Good luck man. Hope you get either your car fixed or your money back.

 

I make no promises, but i made the PR folks i work with at Ford aware of the issue you are having. If i hear anything back i will post it here.

 

No it hasn't been six months. I did not say it had been did I?
I said it COULD take Ford that long to find this "mystery" solution.
But I don't see his car in the shop with people working on a solution do you?
And that's DAMN sure where his car should be if it's not fixed.

Sometimes these things DO take six months or more before the issue is solved. And what's to happen if this "fix" they find does not fix his car?

If they refuse to work on HIS car until a solution is found then he should either be provided with a replacement car or replace his money period.
You obviously know jack about these sorts of things but comming from a family that has roots in MORE than just the Ford family... and as much as I hate to say it... I know what happens to the customers if they are not taking action and just let their car sit as the phone rep said untill they contact him.

And being mad and letting them know you are upset CAN get you somewhere. If you go to them like a sheep saying "oh ok I'll just do that" and let them just basicly put you on the backburner, you my friend are going to get burned.

If you show them you are upset, and that they can't simply set you back to wither like a raisin, then you can get their attention to start helping you. The idea that anger is not usefull is complete bull****.
I did'nt say to cuss them out... I said let them know you are upset and that you will not allow yourself to be treated the way you have.

You know who they are going to take care of first? The people that are upset and have let them know. You know what happens when you go to a dealership and ask for warranty work for say... leaky seats or something and at first they say it is this or this or they don't know and to go home?
They don't get the warranty work done. It is the people who say they wont put up with being sent home that get their warranty work done.


Example: My buddy had red seats that the dye would come off.
He was told it was the cleaner he was using. He tried 5 different kinds and all had the same result. Later he took it back and showed them even water took the dye off. They told him it was covered under warranty.
He played the nice guy and went home empty handed.

Same thing happened to me and guess what? I got ugly with them because I refused to accept the story that red dye coming off a seat when putting water on it was normal and should not be considered defective. After getting ugly with the service manager I ended up
getting what I deserved and PAID to have... properly done seats.
(at least they are holding up now)

So don't sit here and preach to me about getting mad.
There IS a time to get angry. And when someone sends you home driving a bum motor saying..."oh we will get back to you in the future when we find out the "mystery" problem", IS the time to get angry.
Otherwise he will be waiting for that call for a LONG time.
You heard the basiclly automatic responses he was reciving. If you think
that was just not a way of them trying to get him to go away then you are really nieve.

Fact is he deserves to either have them working on HIS car now, or
have a car that does work. He paid good money for a car... not for a garage decoration or something that could crock out on him when WHO KNOWS what kind of situation he will be in when it does.
That is absolutely DISRESPECTFUL, IRRESPONSIBE, DANGEROUS, and UNEXCUSABLE.

He DOES need to let them know he is upset.
And he DOES need to demand that they work on fixing HIS car and not some other car in Detroit, give him a new car, or reimburse his money.
There is NO other right thing to do. PERIOD.

 

I don't understand why the engine can't be repaired, is this a major flaw in the 3.7 that is going to be a wide spread problem ? If not then the engine should be repaired or replaced do to a defect when this engine was manufactured.

 

I had a similar problem with Ford on my 99 Mustang GT. As most know there was a huge class action law suit over Ford and plastic intake manifolds warping due to the heat causing coolent leak.

My 99 gt developed the problem. In addition to mine warping it also developed a crack in it. We went to a number of dealers. Ford wouldn't fix it because it cracked. Even though the service managers all agreed it was caused due to heat weakening the plastic but Ford wouldn't allow them to repair it. We complained to Ford personally but no dice.

The economey is bad and auto sales are hurting. It boggles me how these car makers are screwing people over.

I wonder if thats why American car sales are low.

 

Read the thread that got closed. The simple fact is the engine needs to be replaced. If metal shavings are circulating in the engine oil due to the failure, there is no other option. Who knows what other damage is being caused by this flaw. The work they do needs to be done right or they just need to replace the vehicle.

Their history is why their sales are in the tank. The old way of thinking needs to go out the window and if they can't make that change they need to fail and let someone else come in and take the lead and give us what we want.

 

So you want your 3.7 replaced with another 3.7 that has the same inherent "problem"?

 

It would be better to have a less advanced stage of the problem rather than an already bent out of hell problem if you ask me. I think part of the problem is that the reason that him and his wife bought the mustang was because they wanted the mustang haha. So although it's probably better just to go pick up another car after an issue like this, there are other people out there with 3.7s that aren't seeming to have any issues like this.

 

@Blacksmoke, you obviously don't know anything about the automotive industry. Just because something doesn't get fixed right away doesn't give you the right or any recourse to demand a refund or a new car. Its been a week, and Ford is responding from the sounds of it. An engine malfunction is by no means comparable to a leather surface dye issue. The fact is the car is not only under warranty but covered under lemon law if they can't solve the issue within a specified amount of time. Getting mad doesn't get you anything when there are very specific rules on how such a situation can be resolved.

 

I don't know anything about the industry? hahahahaha!
I am not a proffesional mechanic but I do and my family does have deep seeded roots in the industry
on the management and PR of the industry. I know PLENTY about how they work.
That is exactly why I said I hate to say it on the facts that I was presenting.
It is flat out wrong what they do, but it happens in the industry sometimes.

Your jibber jabber about being mad does nothing and this and that is just null.
Being mad can light a fire under your butt to make sure things get done and being mad can also
light a fire under their butts. Sorry but no matter what you say that is FACT.

Again...Its not that his car is not fixed yet that he should be demanding a new car or refund.
It's the fact that they SENT HIM HOME WITH THE CAR AND ARE NOT WORKING ON IT UNTILL IT GETS FIXED PERIOD. THEY ARE NOT WORKING ON FIXING HIS CAR. They are working on fixing an engine problem that they DON'T EVEN KNOW IS THE SPECIFIC ISSUE WITH HIS CAR.
THEIR FIX COULD BE A HOLE DIFFERENT FIX FOR A WHOLE DIFFERENT PROBLEM.
I guess you can't get that simple fact through your head.

They are working on fixing his car? Why because some person is reading something from a script on the other side of the phone? Because that is exactly what they are doing.

They should be working on fixing HIS car and not sending him home while saying we are trying to find the problem with an occurance on some other cars.

You should come back when you have some sort of common sense about these things and can offer at least a tad bit of useful information.
As far as getting mad... it applies to here just as with a seat problem.
Those that play the nice guy that let people stomp on them are those who get screwed. But keep on thinking you are correct and keep dreaming you know jack crap about any of this.