My 3.7 problem, chapter 2
Thread Starter
1st Gear Member
Joined: Jan 2007
Posts: 139
From: Stafford, VA, USA
I was waiting until I had something concrete to report.... Well here is the latest:
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
Thread Starter
1st Gear Member
Joined: Jan 2007
Posts: 139
From: Stafford, VA, USA
To be fair to the OP Wilki, let's just edit the member's posts that are not related to the topic this time, so we can keep the thread alive because we need to know how Ford is gonna handle this (from the dealer or FOMOCO) and if the followers on the 3.7 are prone to this.
These cars are too new yet, so we need to learn about them.
I'd really feel bad if the OP's thread get locked again because of bickering and so on.
After all, he came here to ask for help...
OP, you still have that TR6?
These cars are too new yet, so we need to learn about them.
I'd really feel bad if the OP's thread get locked again because of bickering and so on.
After all, he came here to ask for help...
OP, you still have that TR6?
3rd Gear Member
Joined: Apr 2005
Posts: 602
From:
I was waiting until I had something concrete to report.... Well here is the latest:
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
Sounds good, however do you know if this is a flute in all the new 3.7's or was yours just assembled wrong ?
5th Gear Member
Joined: Jul 2010
Posts: 4,404
From: Texas
For all we know, the OP's engine is the only one that is a bum engine.
None the less, the dealer is obligated to make things right and fix his car because they did diagnose a problem. It's just that some of their solutions they are telling the OP are sketchy (i.e. drive the car home even with a diagnosed fatal problem).
5th Gear Member
Joined: Jul 2010
Posts: 4,404
From: Texas
I was waiting until I had something concrete to report.... Well here is the latest:
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
It looks like progress is being made. Through Facebook (Ford has a Facebook page), I got in touch with a Ford corporate customer service manager, who put me in touch with the Ford Zone Operations Manager. This coming Tuesday, a couple of engineers from Ford are going to travel to the dealership. They are bringing a new tool they have developed that they think will fix the problem. They will attempt to fix the problem using the tool and replace any bad parts. If that does not work, they will replace the cylinder head assembly. If that does not work, Ford has agreed to take back the car and credit us toward a new one (but hopefully one of the first two attempts will fix the problem).
And, if the repair works, Ford has agreed to extend the vehicle warranty to 5 years / 75,000 miles
This is my speculation, but it appears that the dealer was beating around the bush because they were waiting on Corporate Ford to make this new repair tool.
But to prevent you from feeling you were put off to the ignore heap, they should have communicated with you what was happening.
If I were in your shoes, I too would have felt ignored. But if a tech told me that they are waiting of Corporate Ford to actually design and built a new tool just to fix my car, I would have been much more understanding realizing that they were going above and beyond to fix the car.